That the Direct Seller engaged in direct selling shall

• carry their identity card and not visit the customer’s premises without prior appointment/approval;
• At the initiation of a sales representation, without request, truthfully and clearly identify themselves, the identity of direct selling entity, the nature of the goods or services sold and the purpose of the solicitation to the prospective consumer;
• Offer a prospective consumer accurate and complete explanation and demonstrations of goods and services, prices, credit terms, terms of payment, return policies, terms of guarantee, after sales service;
• Provide the following information to the prospect/consumers at the time of sale, namely;
1) Name, address, registration number or enrollment number, identity proof and telephone number of direct seller and details of direct selling entity;
2) A description of the goods or services to be supplied;
3) Explain to the consumer about the goods return policy of the company in the details before the transaction.
4)The order date, the total amount to be paid by the consumer along with the bill and receipt.
5)Time and place for inspection of the sample and delivery of goods 6)Information of his/ her rights to cancel the order and/ or to return the product in saleable condition i.e. any seal/protection on the goods is kept unbroken and avail full refund and sum paid.
7)Detail regarding the complaint Redressal mechanism.

• The Direct seller shall keep proper book of accounts stating the details in respect of the goods sold by him/ her, in such form as per applicable law.
• The direct seller shall not:
a) Use misleading, deceptive and /or unfair trade practices.
b) Use misleading, false, deceptive and/or unfair recruiting practices, including misrepresentation of actual or potential sales or earnings and advantages of direct selling to any prospective direct seller in their interaction with prospective direct sellers.
c) Make any factual representation to prospective direct sellers that cannot be verified or make any promise that cannot be fulfilled.
d) Present any advantages of direct selling to any prospective direct seller in a false and/ or a deceptive manner.
e) Knowledge make omit engage or cause or permit to be made any representation relating to the direct selling operation including remuneration system and agreement between the direct selling entity and the direct seller, or the goods or misleading.
f) Require or encourage direct sellers recruited by the first mentioned direct seller to purchase goods and/or services in unreasonably large amounts.
g) Provide any literature and/ or training entity, to a prospective and/ or existing direct seller both within and outside the parent direct selling entity.
h) Require prospective or existing direct seller to purchase any literature or training material or sales demonstration equipments.

• The company shall provide monetary and non-monetary sales benefit/incentive including service tax/GST. The company shall not pay any service tax /GST to the Direct seller. The Direct seller shall be responsible to pay any service tax /GST (if any).
• The Direct seller shall not create any cross line in the sales Network of the company.